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Terms of service.

Last updated · 8 July 2026

By using our websites or purchasing a ticket to an Origen Productions show, you agree to the terms below. These terms are governed by the laws of the Republic of South Africa.

1. Who we are

Origen Productions is a Cape Town-based theatre company (referred to here as "we", "us", "our"). These terms apply to origen.productions and any production-specific website we operate — including firstdatemusical.co.za. Contact us at emma@origenproductions.com.

2. Using our websites

You agree to use our websites only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of them. Prohibited behaviour includes but is not limited to:

  • Attempting to gain unauthorised access to any part of a site, its servers, or connected systems;
  • Using a site to send unsolicited commercial messages;
  • Interfering with the operation of a site through malware, scraping tools, or automated purchasing.

3. Ticket sales

Tickets to Origen Productions shows are sold subject to these terms, the Refunds & Cancellations Policy, and the Pricing Policy. When you complete a booking:

  • Payment is processed by Paystack — we do not store your card details;
  • A booking reference is emailed to you as confirmation;
  • The booking is a contract between you and Origen Productions for admission to the specified performance, subject to venue capacity and the venue's rules.

We reserve the right to refuse or cancel any order in the event of a pricing error, suspected fraud, or breach of these terms. If we cancel an order in these circumstances, we will refund the full amount paid.

4. Admission & venue rules

  • Doors open 30 minutes before curtain unless otherwise stated. Please arrive at least 15 minutes early — late seating is not guaranteed and may be delayed until a suitable break in the performance.
  • Present your booking reference (email or printed) at the door.
  • Photography, video recording, and audio recording during a performance are not permitted.
  • The venue reserves the right to refuse entry or eject any person behaving in a manner that disrupts other patrons or the performance.
  • Age guidance varies by show and is displayed on each production's page. Children under the guidance age may be admitted at the parent's or guardian's discretion but must remain seated for the duration.

5. Cast & programme changes

The advertised cast and creative team of any show are correct at the time of publication. We reserve the right to substitute cast members, and to make minor changes to the programme, without notice and without giving rise to a right of refund. In the event of a full performance cancellation, our Refunds Policy applies.

6. Intellectual property

Licensed works — including First Date (book by Austin Winsberg, music and lyrics by Alan Zachary and Michael Weiner) — are produced by Origen Productions under licence from DALRO (PTY) LIMITED or the applicable rights-holder. The content, design, branding, and photography of our websites are the property of Origen Productions or its licensors and may not be reproduced without written permission.

7. Limitation of liability

To the maximum extent permitted by law, our total liability to you in connection with any booking is limited to the amount you paid for the affected ticket(s). We are not liable for indirect or consequential loss (including but not limited to loss of enjoyment, travel expenses, or accommodation costs) arising from a cancelled or altered performance.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under the Consumer Protection Act, 68 of 2008.

8. Third-party services

Our sites rely on third-party services including Paystack (payments), Firebase (booking storage and email delivery), and Netlify (hosting). Their terms apply in addition to ours where relevant.

9. Changes to these terms

We may update these terms from time to time. The version in force at the time of your ticket purchase is the version that applies to that booking.

10. Governing law & jurisdiction

These terms are governed by the laws of the Republic of South Africa. Any dispute arising from your use of our sites or a ticket purchase is subject to the exclusive jurisdiction of the courts of the Western Cape.

11. Contact

Questions about these terms, a specific booking, or a dispute? Email emma@origenproductions.com.

Origen Productions.
33.9249° S · 18.4241° E
Email
emma@origenproductions.com
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